17 extra booked jobs in 30 days.
How Eden Roc Garage Doors recovered missed calls — and the revenue that was going straight to their competitors.
extra jobs booked in 30 days
missed calls recovered per month
from sign-up to live
The situation before The Right Crew
Eden Roc Garage Doors operates across the Perth metro area, installing and servicing B&D and Centurion garage door systems. Their technicians are on the tools from early morning — fitting panel lifts in Joondalup, servicing motors in Canning Vale, quoting new installs in the southern suburbs. Business was good. But every time the phone rang while a technician was under a door, it went unanswered. After hours, weekends, and peak periods were the worst. The calls were coming in. The jobs just weren't being booked.
What the numbers showed
The Right Crew's initial audit mapped Eden Roc's inbound call volume against their confirmed bookings. The gap was significant. Roughly 3 in 10 calls were going unanswered during business hours. After hours, almost all calls hit voicemail — and fewer than 20% of callers left a message. At an average job value of $400–$800 per booking, the monthly revenue leaking through missed calls was conservatively estimated at $8,000–$15,000. That number got the owner's attention.
What The Right Crew set up
Within 48 hours of sign-up, Eden Roc's Missed Call Recovery was live. Every inbound call to their business number was answered around the clock by The Right Crew's AI voice system — configured with Eden Roc's business name, service area, job types, and pricing guide. Callers were greeted professionally, their job details captured, and available times offered for booking. Confirmed bookings went straight to Eden Roc's calendar. The owner received an SMS notification for every call handled. Complex enquiries and complaints were escalated immediately.
The results at 30 days
In the first 30 days, 47 calls that would have previously hit voicemail were answered and handled. Of those, 17 converted into confirmed booked jobs — generating an estimated $6,800–$13,600 in additional revenue in a single month. Setup had cost $147. The ROI was immediate and measurable. Eden Roc's owner described it simply: "We used to lose two or three jobs a week to missed calls. That doesn't happen anymore."
What runs now
Eden Roc continues with Missed Call Recovery on a month-to-month basis. Every call answered. Every job booked. A weekly report delivered every Monday showing exactly what the system handled. The owner has since been quoted for a full Crew retainer — adding quote follow-up automation and Google Maps management to the stack.
By the numbers.
extra jobs booked
missed calls recovered
setup time
monthly cost
Want the same result for your trade business?
The Audit is free. 30 minutes. We'll show you exactly what you're losing and what it would cost to stop it.