Full managed operations.Running on autopilot.
BDM Garage Doors handed their entire customer operation to The Right Crew. Here's what happened.
Extra jobs booked per month
Of calls answered 24/7
Days to go fully live
A great business. Losing jobs every day to missed calls.
BDM Garage Doors had built a strong reputation across Perth's northern suburbs. The phones rang — but the team was always on the tools. Calls went to voicemail. Quotes never got followed up. Good customers called a competitor instead.
The owner knew the problem. He didn't have time to fix it — and he didn't want to hire a full-time receptionist to answer phones for a trade business running on margins.
He needed someone to run the customer side. Not a tool. Not a chatbot. A proper operation.
We took the whole customer operation off his plate.
24/7 call answering from Day 1
Every call answered by a trained AI-assisted operator. No more voicemail. No more lost quotes. BDM's customers reach a real voice — every time, any hour.
Follow-up sequences that actually book jobs
Every missed call, web enquiry, and dropped lead gets a 5-touch follow-up sequence — call, SMS, email — until the job is booked or the lead is closed.
Reactivation campaigns to fill the calendar
Dormant customers — anyone who hadn't booked in 12+ months — received a targeted reactivation campaign. 26 lapsed customers booked a service call in the first reactivation campaign.
Local SEO and Google Business Profile management
BDM's Google Business Profile was updated weekly. Review responses went out within 24 hours. Local ranking improved across their primary service suburbs.
The numbers.
Calls answered — no more voicemail
Follow-up sequence on every lead
Google Business Profile updates
Performance report delivered to owner
"I didn't think we were missing that many calls — turns out we were losing work every single day. Once The Right Crew took over the phones, the bookings started coming in automatically. And the follow-up sequences brought back customers I'd completely forgotten about. It runs itself."
Your operation.Handled.
If you're running a trade business and losing jobs to missed calls, we can fix that. Book a free audit — we'll show you exactly what you're losing and how to get it back.
No lock-in contracts. 60-day performance guarantee in writing.
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